At TourMyHoliday, we are committed to delivering exceptional travel experiences across India and beyond. We understand that travel plans can change unexpectedly, which is why we have crafted a transparent, fair, and easy-to-understand refund and cancellation policy. Please read this policy carefully before making your booking.
Last Updated: Oct 2025 | Applies to all bookings made via TourMyHoliday
To ensure your refund request is processed quickly and accurately, all cancellation requests must be submitted in writing. Verbal or phone-only cancellations are not accepted as they cannot be officially recorded or tracked.
Please note: Payment gateway charges, bank processing fees, and applicable taxes are non-refundable in all cases.
The refund amount you are eligible for depends on how far in advance you cancel before your departure date:
| Cancellation Notice Period | Refund Eligibility |
|---|---|
| 30 days or more before departure | 50% refund of the total booking amount |
| Less than 30 days before departure | No refund applicable |
| No-show or trip already started | No refund applicable |
Different categories of travel services may have additional or stricter refund terms based on the nature of advance arrangements made on your behalf:
Adventure Activities & Trekking Bookings for treks, camping, and adventure activities involve early resource allocation (guides, equipment, permits). These are partially refundable, subject to the standard timeline above and vendor terms.
Fixed Departure Group Tours: Seats reserved in fixed departure tours may be subject to stricter, group-level refund policies. Please confirm the exact terms at the time of booking.
Peak Season & Festival Bookings Bookings made for travel during major holidays — including Diwali, Christmas, New Year, and other peak seasons — may have limited or no refund availability due to high demand and pre-committed vendor reservations.
Helicopter & Flight Services Refund eligibility for helicopter tickets and flight bookings is determined entirely by the respective airline or helicopter operator's policy. TourMyHoliday will assist you in the process, but cannot override operator-level decisions.
TourMyHoliday will not be liable to issue refunds for trip cancellations caused by circumstances that are beyond our reasonable control. These force majeure events include, but are not limited to:
In all such cases, we will make every effort to reschedule your trip at no additional cost or offer suitable travel alternatives. Your safety and satisfaction remain our top priority.
Regardless of when a cancellation is made, the following costs are strictly non-refundable:
We strongly recommend purchasing travel insurance to cover unforeseen cancellations and trip interruptions.
Our customer support team is available to assist you with cancellations, refund status updates, and travel rescheduling. To initiate a cancellation, please reach out to us through any of the following channels:
| info@tourmyholiday.com | |
| 📞 Phone | 9990055699 / 9990055619 |
| 🌐 Website | www.tourmyholiday.com |
TourMyHoliday is a trusted travel company dedicated to creating safe, memorable, and hassle-free holiday experiences. Our refund policies are designed to be fair to all our travellers while enabling us to maintain the quality and reliability of our services. For any concerns, do not hesitate to reach out — we are here to help.